1. Purpose and Scope
This policy sets out the responsible gaming framework applied by Casino Crown Perth to all persons who access gambling services at the venue. It defines the obligations of Casino Crown Perth, the rights and responsibilities of players, and the procedures available to individuals who require assistance or wish to impose restrictions on their gambling activity.
The policy applies to all gambling activities conducted under the applicable licensing and regulatory framework in Western Australia. Casino Crown Perth operates in accordance with state and territory legislation governing gambling harm minimisation, consumer protection, and the responsible service of gaming.
2. Regulatory Framework
Casino Crown Perth is subject to gambling laws and harm-minimisation requirements established at both Commonwealth and state level in Australia. These obligations include:
- Disclosure of gambling risks and odds to players
- Implementation of harm-minimisation tools and procedures
- Prohibition on the use of credit cards for gambling transactions, as required under the Interactive Gambling Act 2001
- Staff training in the responsible service of gaming
- Maintenance of self-exclusion programs and player support mechanisms
All persons must be 18 years of age or older to participate in any gambling activity at Casino Crown Perth. Proof of age may be requested at any time. Entry to gambling areas by persons under 18 is prohibited.
3. Definition of Responsible Gaming
For the purposes of this policy, responsible gaming is defined as participation in gambling activities as a form of entertainment, with awareness of the likelihood of financial loss, an understanding of associated risks, and the maintenance of personal control over time and money spent on gambling.
Gambling is not a reliable source of income. Casino Crown Perth does not represent gambling as a financial strategy or investment activity.
4. Player Responsibilities
Persons who choose to gamble at Casino Crown Perth are expected to:
- Gamble only with funds they can afford to lose
- Set personal limits on time and money spent gambling before commencing play
- Avoid gambling under the influence of alcohol, medication, or other substances that may impair judgement
- Refrain from gambling as a means of recovering previous losses
- Seek assistance promptly if gambling begins to affect personal, financial, or professional circumstances
Casino Crown Perth does not accept responsibility for gambling decisions made by individuals who have not complied with the above expectations.
5. Harm-Minimisation Measures
Casino Crown Perth maintains the following harm-minimisation measures in accordance with regulatory requirements.
5.1 Self-Exclusion
Any person may request to be excluded from gambling areas at Casino Crown Perth. Self-exclusion is a formal procedure that results in the individual being prohibited from entering designated gambling areas for a specified period. Requests for self-exclusion must be submitted in person to the responsible gaming support team at the venue.
Self-exclusion periods and conditions are established in accordance with applicable state legislation. Breaching a self-exclusion arrangement may result in removal from the premises and referral to relevant authorities.
5.2 Exclusion Requested by Third Parties
In certain circumstances, a third party such as a family member or legal guardian may apply to have a person excluded from gambling areas. Such requests are assessed in accordance with procedures established under Western Australian gaming regulations.
5.3 Responsible Gaming Support Centre
Casino Crown Perth maintains an on-site responsible gaming support function. Staff are trained to identify indicators of gambling-related harm and to refer individuals to appropriate support services. Interactions with the responsible gaming support team are treated as confidential, subject to legal and regulatory requirements.
5.4 Venue Controls
The following controls are maintained within gambling areas at Casino Crown Perth:
- Clocks: Clocks are displayed within gaming areas to assist players in monitoring time spent gambling.
- Signage: Responsible gaming information and helpline numbers are displayed throughout the venue.
- Staff training: All gaming staff receive training in the responsible service of gaming and harm identification.
6. Support Services
Casino Crown Perth directs persons experiencing gambling-related harm to the following external support services:
National Gambling Helpline: 1800 858 858
Available 24 hours a day, 7 days a week. Free and confidential.Gambling Help Online: www.gamblinghelponline.org.au
Online counselling and support for individuals and families affected by gambling harm.
These services are independent of Casino Crown Perth and are provided by government-linked and community organisations. Casino Crown Perth does not control or administer these services.
7. Credit and Inducements
In accordance with Australian federal law, Casino Crown Perth does not accept credit cards as a method of payment for gambling transactions. This restriction applies to all gambling activities within the venue.
Casino Crown Perth does not offer inducements that are prohibited under applicable state or Commonwealth legislation. Any promotional activity is conducted in compliance with advertising and marketing restrictions imposed by the relevant regulatory authority.
8. Complaints and Escalation
Persons who wish to raise a concern regarding the application of this policy or the conduct of Casino Crown Perth in relation to responsible gaming obligations may submit a complaint through the following process:
- Step 1: Submit a written complaint to the responsible gaming team at the venue.
- Step 2: If the matter is not resolved to the satisfaction of the complainant within 14 days, the complaint may be escalated to the relevant state gaming regulator in Western Australia.
Casino Crown Perth will acknowledge all written complaints within 5 business days and provide a substantive response within 14 business days of receipt.
9. Policy Review
This policy is reviewed periodically to ensure continued compliance with applicable legislation and regulatory guidance. Updates to this policy take effect from the date of publication. Persons are advised to review this document regularly.